Refund Policy


Refund Policy

At Dine Digitally, we strive to provide exceptional service and a seamless digital dining experience. However, we understand that there may be occasions where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Issues: If you experience a technical issue with our digital QR menu service that we are unable to resolve within a reasonable timeframe, you may be eligible for a refund.
  • Billing Errors: If you believe there has been a billing error or unauthorized charge, please contact us immediately to review your account and process a refund if applicable.
  • Service Cancellation: If you cancel your subscription or service within a specified period (as outlined in our Terms of Service), you may be eligible for a prorated refund based on the remaining unused portion of the service period.

2. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • Change of Mind: Refunds are not provided for changes of mind or if you no longer wish to use the service.
  • Partial Use: If you have partially used the service or accessed it for a portion of the subscription period, you are not eligible for a full refund.
  • Promotional Offers: Services purchased as part of a promotional offer, discount, or special deal are non-refundable unless otherwise stated in the terms of the promotion.

3. Refund Process

To request a refund, please follow these steps:

  • Contact Us: Email our customer support team at or call us at [Your Company Phone Number] to request a refund. Please include your account details, the reason for the refund request, and any relevant documentation or evidence.
  • Review and Verification: Our team will review your request and may contact you for additional information or clarification. We aim to resolve refund requests within 10 business days.
  • Approval and Processing: If your refund request is approved, we will process the refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Subscription Cancellations

If you wish to cancel your subscription, please follow the instructions in your account settings or contact our support team. Cancellation requests must be received before the renewal date to avoid being charged for the next billing cycle. Cancellations after the renewal date will be effective for the next billing cycle, and no refund will be issued for the current period.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Dine Digitally
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